Download
Get the support agent
Install this on the computer that needs help. It carries no credential and joins nothing on its own: when it starts, it asks for a deployment code, and your provider gives you one. Until then it does nothing at all.
Windows
0.9.27Windows 10 and 11, 64-bit. Installs as a service, so it is reachable from the sign-in screen.
- Size
- 2.4 MB
- Code signing
- Unsigned - Windows will warn on install
- Built
- 31 Oct 2026
- SHA-256
- 71a35b31c1edec5cd7cc02b47027f7260f44eef4c525efd5d5b2c16cd6558b6b
Direct link: remote.strategyk.com.au/download/windows
macOS
0.9.27macOS 13 and later, Apple silicon and Intel. Asks for Screen Recording and Accessibility on first run.
- Size
- 5.3 MB
- Code signing
- Signed and notarized by Apple
- Built
- 31 Oct 2026
- SHA-256
- d8735f68c96d7af28a656cb68653f4bad9ecd3304eeb5523fa59a46ada0a2927
Direct link: remote.strategyk.com.au/download/macos
What happens when you run it
- 1. It installs and asks for a code. A deployment code looks like SK-XXXX-XXXX-XXXX and comes from whoever supports your computers. Nothing is shared, seen or recorded before one is entered.
- 2. It asks the operating system for permission. On macOS that means Screen Recording and Accessibility, granted by you, in System Settings. Neither can be granted by us.
- 3. Nothing is watched until somebody connects. When a technician does, a banner appears on your screen naming them, saying whether they can only watch or can also use your keyboard and mouse, and it carries a Disconnect button that ends the session immediately. That banner cannot be turned off by anyone.
More on how that is enforced, and what is deliberately not possible, on the security page.
Removing the agent
On a Mac, run the uninstaller. It stops the agent and removes everything it put on the computer: the program, its menu bar item, its settings, the computer's identity and every log it wrote. Screen Recording and Accessibility permissions are reset too. On Windows, remove StrategyK Remote Agent from Installed apps in Settings.
SHA-256 7ed18886eef4cd92600bd7edac2f9d66f233e4a0d71b8e4ca7fd23629b9d2a34
Checking what you downloaded
The checksum above is of the exact file this address serves. Compare it before installing on a machine that matters:
Windows: Get-FileHash .\StrategyK-Remote-Agent-0.9.27.msi -Algorithm SHA256 macOS: shasum -a 256 StrategyK-Remote-Agent-0.9.27.pkg